Our story began over 75 years ago when a Seattle company incorporated a Canadian outlet under the name of Refrigerative Supply Limited. Serving a handful of customers with wholesale Refrigeration and HVAC parts and equipment, the company was purchased by John Frederick "Jack" and Elizabeth Gibbs in February 1949 and has remained a family business ever since.
In those early years, growing a successful business in the HVAC and Refrigeration industry required determination, a "can do" attitude and, most importantly, earning trust from its customers by providing exceptional service time and again. This was true then and, over 75 years later, is still what makes Refrigerative Supply the choice of contractors, technicians, and professionals in the HVAC and refrigeration wholesale industry.
Jack and Elizabeth's two children, Peter and Alison, grew up around the family business and, as teenagers, both worked in various summer jobs for the company.
In the early '80s, Peter Gibbs and Alison Hamilton bought the company from their parents. At the time, with over 30 years in business, a modernization of the company's infrastructure followed with the introduction of its first computer network and inventory system. By 1995, the 50th anniversary year of Refrigerative Supply, its 10th branch opened in Regina, Saskatchewan.
Sadly, after 32 years of leading the company, Peter Gibbs passed away in 2012. Linda Gibbs stepped in as co-owner with Alison Hamilton.
Refrigerative Supply presently operates 16 branches and 2 distribution centers across Western Canada, providing a broad range of residential and commercial equipment, parts, and tools specific to the HVAC-R trade. With the opening of RSL's eCommerce platform in 2020, the company continues to invest in providing its customers with fast, personable, and reliable service both in-store and online.
Being collaborative at Refrigerative Supply Limited means we share information openly and proactively across and within branches and departments.
We stay curious and seek to understand our strategy, market, customers, and suppliers. We encourage positive debates that lead to more significant organizational results.
We are ego-less when searching for the best ideas and help each other be great. We empower each other, have widespread respect for our colleagues' contributions, openness to experimenting with others' ideas, and sensitivity to how our actions may affect colleagues work and the project's outcome.
We are all obsessed with customer experience. We trust each other to always act in RSL's best interest, and internal 'cutthroat' or 'sink or swim' behaviours are not tolerated - instead, we focus on what we can learn from each other.
Being courageous at Refrigerative Supply Limited means we are always genuine and authentic, we create accountability, inspire action and have the hard conversations when needed. We collectively separate what must be done now and what can be accomplished later through a bias-to-action and avoiding analysis-paralysis.
We are willing to be vulnerable, practice self awareness and create an environment where everyone at RSL can have a voice, exercise discretion, express disagreement, and show what they really care about.
We are committed to making the right decisions quickly and effectively and executing these decisions consistently.
We are passionate about pursuing RSL's Mission and always living our values. We are diligent about questioning actions that are inconsistent with our values.
Being innovative at Refrigerative Supply means that you're always looking for ways to improve how we do things, how we serve our customers, how we perform internal processes, and how we operate as a company. We are willing to embrace change and challenge the status quo. We question why; we offer solutions.
An innovative individual will encourage themselves and others to evaluate a problem and bring forth a solution. Innovative ideas are assessed respectfully as a group. Innovative ideas align with the company's strategy. Not all ideas are implemented right away; this does not discourage future ideas.
Providing an exceptional experience for customers, internally and externally, means going above and beyond. How would you like to be treated and what would "WOW" you.
This value includes having a well-organized and clean space for customers and team members that makes us proud. RSL locations are always welcoming and pleasant.
An exceptional experience is one that demonstrates our values: gracious, collaborative, courageous, innovative, and community-focused.
We are setting a standard of excellence that differentiates RSL.
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.
To be the environment that inspires excellence and trust within our community.
Inspire excellence and trust.
Many of our managers started their careers in inside sales or the warehouse and grew with the company. Refrigerative Supply Limited has always stressed training and personal development and thus has some of the most knowledgeable sales staff around. They have the technical knowledge and experience to help our customers get what they need when they need it.
Leading in the air conditioning, refrigeration, and heating sectors for 75 years, we know that talented people are essential to maintaining our success in the future. Refrigerative Supply Limited provides an environment where employees leverage their skills, talents, experience, and interests to grow professionally and build rewarding careers.
Products and Selection
Refrigerative Supply Limited provides a broad range of equipment and parts to serve the HVAC & refrigeration industry. We maintain higher than average inventory levels to support our commitment to the trade. Refrigerative Supply Limited has strong relationships with many vendors, which helps us to provide solutions for a wide array of applications.
Our refrigeration products include everything you’ll need to install and support projects from small retail applications to large commercial applications using direct expansion equipment. We carry a strong inventory of standard equipment, but also work with vendors on custom products for a variety of applications. Refrigerative Supply Limited also has a large inventory of replacement parts and products to repair equipment from many different manufacturers.
Refrigerative Supply Limited also distributes Allied residential and commercial unitary equipment. We have stock of standard rooftop units and also have units that can be used as direct replacements for many other competitive models. We also carry split systems, unit heaters, water source heat pumps, and can help you design a variety of custom equipment.
Refrigerative Supply Limited has one of the best selections of tools and supplies from many different manufacturers. Our tools are specific to the HVAC/R trade and we strive to have the best selection to help you get the job done. Everything from electrical testing equipment to power tools are available at every one of our branches.
Refrigerative Supply Limited is proud to be an active member in these HVAC/R associations: