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About Us
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Welcome
At Refrigerative Supply Limited (RSL), we provide our customers with exceptional service, a diverse inventory, and fully stocked branches and distribution centres. Our commitment to excellence is at the heart of everything we do, creating a seamless and enjoyable experience for every customer who walks through our doors or visits us online.
Our History
Our story begins over 80 years ago when a Seattle company incorporated a Canadian outlet under the name of Refrigerative Supply Limited (RSL). From humble beginnings serving a small number of refrigeration and HVAC customers, John "Jack" and Elizabeth Gibbs saw the company’s potential and purchased the Canadian location in February 1949 – outlining the company’s core values in the process.
After growing up around the business and working for the company in various positions, Jack and Elizabeth's two children, Peter and Alison, purchased the company in January 1981. The two new owners continued to grow the company, opening the North Burnaby branch in 1985.
After 32 years of leading the company, Peter sadly passed away in 2012. Linda Gibbs, Peter’s spouse, stepped in as co-owner with Alison Hamilton, and they have run the company successfully ever since. RSL is proud to remain a Canadian-owned and operated family business.
Exceptional Customer Service
We are passionate about delivering exceptional customer service, valuing every interaction. Our knowledgeable and friendly staff are always ready to assist with inquiries, provide recommendations, and efficiently resolve any concerns, ensuring your satisfaction.
Education is also a cornerstone of our business. Through active membership in HVAC/R associations and strong vendor partnerships, we stay informed and provide you with top-notch product education to keep you up to date with the latest industry advancements.
Inventory
Over the years, RSL has developed strong partnerships with industry-leading suppliers, allowing us to offer a diverse range of residential and commercial equipment, parts, and tools to meet the needs of our customers.
We take pride in our extensive inventory, which is designed to cater to the preferences and requirements of our diverse clientele. Our commitment to quality ensures that our offerings are both comprehensive and dependable, giving you the confidence to trust in our inventory.
Facilities
Our facilities are a testament to our dedication in providing an exceptional customer experience. Thoughtfully designed and well maintained, they offer a welcoming and modern environment that enhances your RSL experience.
At RSL, we are dedicated to continuing our legacy of excellence by delivering reliable products, exceptional service, and building lasting relationships with both our customers and employees, all while upholding our family values.
Our Values
We aim to inspire excellence and trust by being Gracious, Collaborative, Courageous, Innovative, and Community Focused, while providing an Exceptional Experience to our customers and our community.
The foundation of our business has always been and will continue to be a constant focus on the customer. We strive to provide our customers with the professional and exceptional service they deserve.
- RSL team members aspire to graciousness by displaying courtesy and kindness to co-workers, suppliers, and customers alike.
- We are generous with our time, modest, tactful, calm under pressure, and helpful. We share praise and accept responsibility.
- We are always respectful, willing to learn from our colleagues, and value their knowledge.
- We are aware of the impact of our behaviours on the people around us.
- Being collaborative at Refrigerative Supply Limited means we share information openly and proactively across and within branches and departments.
- We stay curious and seek to understand our strategy, market, customers, and suppliers. We encourage positive debates that lead to more significant organizational results.
- We are ego-less when searching for the best ideas and help each other be great. We empower each other, have widespread respect for our colleagues' contributions, openness to experimenting with others' ideas, and sensitivity to how our actions may affect colleagues' work and the project's outcome.
- We are all obsessed with customer experience. We trust each other to always act in RSL's best interest, and internal 'cutthroat' or 'sink or swim' behaviours are not tolerated - instead, we focus on what we can learn from each other.
- Being courageous at Refrigerative Supply Limited means we are always genuine and authentic, we create accountability, inspire action and have the hard conversations when needed. We collectively separate what must be done now and what can be accomplished later through a bias-to-action and avoiding analysis-paralysis.
- We are willing to be vulnerable, practice self awareness and create an environment where everyone at RSL can have a voice, exercise discretion, express disagreement, and show what they really care about.
- We are committed to making the right decisions quickly and effectively and executing these decisions consistently.
- We are passionate about pursuing RSL's Mission and always living our values. We are diligent about questioning actions that are inconsistent with our values.
- Being innovative at Refrigerative Supply means that you're always looking for ways to improve how we do things, how we serve our customers, how we perform internal processes, and how we operate as a company. We are willing to embrace change and challenge the status quo. We question why; we offer solutions.
- An innovative individual will encourage themselves and others to evaluate a problem and bring forth a solution. Innovative ideas are assessed respectfully as a group. Innovative ideas align with the company's strategy. Not all ideas are implemented right away; this does not discourage future ideas.
- At RSL, it is not just about providing products. We are more than a family. We create communities. We engage with our suppliers, customers, and team members.
- We strive to understand the effect of our business practices and reduce any negative environmental impact.
- We are committed to maintaining diversity within our workforce and practicing inclusion.
- Community means creating a welcoming environment for everyone: team members, customers, and suppliers.
- Providing an exceptional experience for customers, internally and externally, means going above and beyond. How would you like to be treated and what would "WOW" you.
- This value includes having a well-organized and clean space for customers and team members that makes us proud. RSL locations are always welcoming and pleasant.
- An exceptional experience is one that demonstrates our values: gracious, collaborative, courageous, innovative, and community-focused.
- We are setting a standard of excellence that differentiates RSL.
Associations
Refrigerative Supply Limited is proud to be an active member in these HVAC/R associations:
