Gracious

RSL team members aspire to graciousness by displaying courtesy and kindness to co-workers, suppliers, and customers alike.

We are generous with our time, modest, tactful, calm under pressure, and helpful. We share praise and accept responsibility.

We are always respecful, willing to learn from our colleagues, and value their knowledge.

We are aware of the impact of our behaviours on the people around us.

Collaborative

Being collaborative at Refrigerative Supply Limited means we share information openly and proactively across and within branches and departments.

We stay curious and seek to understand our strategy, market, customers, and suppliers. We encourage positive debates that lead to more significant organizational results.

We are ego-less when searching for the best ideas and help each other be great. We empower each other, have widespread respect for our colleagues' contributions, openness to experimenting with others' ideas, and sensitivity to how our actions may affect colleagues work and the project's outcome.

We are all obsessed with customer experience. We trust each other to always act in RSL's best interest, and internal 'cutthroat' or 'sink or swim' behaviours are not tolerated - instead, we focus on what we can learn from each other.

Courageous

Being courageous at Refrigerative Supply Limited means we are always genuine and authentic, we create accountability, inspire action and have the hard conversations when needed. We collectively separate what must be done now and what can be accomplished later through a bias-to-action and avoiding analysis-paralysis.

We are willing to be vulnerable, practice self awareness and create an environment where everyone at RSL can have a voice, exercise discretion, express disagreement, and show what they really care about.

We are committed to making the right decisions quickly and effectively and executing these decisions consistently.

We are passionate about pursuing RSL's Mission and always living our values. We are diligent about questioning actions that are inconsistent with our values.

Innovative

Being innovative at Refrigerative Supply means that you're always looking for ways to improve how we do things, how we serve our customers, how we perform internal processes, and how we operate as a company. We are willing to embrace change and challenge the status quo. We question why; we offer solutions.

An innovative individual will encourage themselves and others to evaluate a problem and bring forth a solution. Innovative ideas are assessed respectfully as a group. Innovative ideas align with the company's strategy. Not all ideas are implemented right away; this does not discourage future ideas.

Community Focused

At RSL, it is not just about providing products. We are more than a family. We create communities. We engage with our suppliers, customers, and team members.

We strive to understand the effect of our business practices and reduce any negative environmental impact.

We are committed to maintaining diversity within our workforce and practicing inclusion.

Community means creating a welcoming environment for everyone: team members, customers, and suppliers.

Exceptional Experience

Providing an exceptional experience for customers, internally and externally, means going above and beyond. How would you like to be treated and what would "WOW" you.

This value includes having a well-organized and clean space for customers and team members that makes us proud. RSL locations are always welcoming and pleasant.

An exceptional experience is one that demonstrates our values: gracious, collaborative, courageous, innovative, and community-focused.

We are setting a standard of excellence that differentiates RSL.